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Custom Credit House

  • 600151
  • 293 Queen Street, Brisbane City


Also known as
National Mutual Life Building; Metway Chambers
State Heritage
Register status
Date entered
21 October 1992
Commercial/financial/professional: Insurance office
3.7 Developing secondary and tertiary industries: Financing
Gibbs, Finlay & Morsby
Green, JL & Sons
Construction period
1926, Custom Credit House (1926 - 1926)
Historical period
1919–1930s Interwar period


293 Queen Street, Brisbane City
Brisbane City Council
-27.4675889, 153.028384


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Criterion AThe place is important in demonstrating the evolution or pattern of Queensland’s history.

It is important in demonstrating the pattern of Queensland's history, in particular the 1925/35 redevelopment of this financial sector of Queen Street.

Criterion DThe place is important in demonstrating the principal characteristics of a particular class of cultural places.

It is important in demonstrating the principal characteristics of an inter-war commercial building.

Criterion EThe place is important because of its aesthetic significance.

It is important in exhibiting aesthetic characteristics valued by the community, in particular:

(i) as a fine example of an interwar commercial building reflecting the dignity and solidity of a financial institution;

(ii) the building's contribution to the visual cohesiveness of this portion of Queen Street.


Custom Credit House was constructed in 1926 for the National Mutual Life Association. Part of this site was purchased by the National Mutual Life Association of Australasia in January 1883 for the association's headquarters. Title to the adjoining allotment was acquired by the association in July 1920. National Mutual Life proposed the reconstruction of its central offices on the site in 1925. Other contemporaneous redevelopments near the site included the Commonwealth Bank (1929), Colonial Mutual Life (1930-31) and the AMP building (1930-34).

Designed by Melbourne architects Gibbs, Finlay and Morsby, in conjunction with Thomas B M Wightman, Brisbane, the new seven storey building provided 114 offices, a basement and caretaker's quarters on the roof. The tender of JL Green and Sons, contractors, was accepted in January 1926, the former offices were demolished in February and construction began.

National Mutual Life occupied the building until 1981 when the property was sold to Havelah Investments. In 1982 Comord Pty Ltd purchased the building and the following year $4 million was spent on refurbishment. Since In 1987 the building was leased by Custom Credit and in 1988 Suncorp Insurance bought the property. The property was transferred to Bloomberg Incorporation Limited in 1993. The ground floor was subsequently leased for banking purposes by Metway and later Suncorp, following their merger. Commercial office space within the building has been leased by a number of tenants since the 1990s. In 2017 the University of Queensland established new city premises at the building, leasing the ground floor and parts of levels six and seven for postgraduate study and executive education.[1]


This inter-war commercial building is seven storeys in height with a basement and a caretakers office as an attic level. It is a stone faced building on a reinforced concrete structure. The scale and form of the building and the colour of its stonework complements nearby buildings on this side of Queen Street.

It has a bronze faced suspended awning and bronze panels separating the windows of the end bays, from the second floor upwards. These end window bays project slightly from the rest of the building and have plain, flanking giant order pilasters. The three central bays of windows are more closely spaced. At their second floor level they extend to the floor and have a projecting balcony that is supported on brackets. This has a wrought iron railing of a diamond shape pattern between balusters of the same material.

The stone facing of the first floor level has banded rustication and visually forms a plinth to the upper levels. The windows of the three central bays are separated by decorative stone panels in the same pattern as the bronze panels of the outer bays. An elaborate cornice appears at the top of the facade. The raised sections of parapet above the end bays each have three small bronze acroteria.

Two flag poles are situated between these raised sections. The caretakers quarters are set back behind this at roof level. The visible portion of the north-eastern elevation has some window openings, but its surface has been rendered and painted. The windows of the front facade are still the original pattern with crossed diagonal glazing bars in their upper portion with four vertical panes below. The shopfronts below the street awning are not original.

Internally the ground floor lobby and lifts have been refurbished. The original main stair remains but has been enclosed as a fire stair and now exits to the footpath. All floors now have suspended ceilings and partitioning. The original caretaker's quarters is now used as office space and opens to a small roof terrace behind the parapet.


Certificate of Title No: 11457049; The State of Queensland (Natural Resources, Mines and Energy) 2018.

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Location of Custom Credit House within Queensland
Creative Commons Attribution 4.0 International (CC BY 4.0)
Last reviewed
1 July 2022
Last updated
14 November 2022
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